Sales and Customer Service Telephone Training that helps your staff get better results and make more money from using the phone…
Call us today: 020 8337 5937
Gary Morgan’s Milestone Experts help your Inbound and Outbound Sales and Customer Service Teams to increase your sales and improve client retention through effective use of the phone.
We offer cost effective Telephone Skills Training at your premises which reduces down time and means your team can instantly get back on the phone and apply what they have learned.
We provide In-House Telephone Techniques Training Courses in all major cities and surrounding areas such as: London, Surrey, Sussex, Hampshire, Birmingham, Manchester, Southampton, Brighton, Liverpool and Bristol UK to mention a few.
Gary Morgan and his team at Milestone Experts offer a wide variety of In-house bespoke sales and customer service training courses for your team and specialise in the following areas:
- Telesales Training – Inbound and Outbound
- Telephone Customer Service Call Handling Training
- Selling to New Customers
- Telemarketing Call Handling Training
- Customer Care Call Handling Training
- Selling to Existing Customers
- Telephone Selling Techniques Training
- Winning Customers Back Training
- Call Centre Training
- Complaint Handling Telephone Training
- Helpdesk and Technical Support Training
Below are just some of the Teams and Departments Gary Morgan and his team at Milestone Experts train and coach individuals in:
- Telesales
- Customer Service
- Telemarketing
- Incoming call handling
- Complaints
- Client Retention
To increase your sales and improve client retention call us today on: 020 8337 5937 or email: info@milestoneexperts.co.uk
Here are some of the phone topics where we can train your sales and customer service teams:
- Handling Customer Objections Effectively
- Questioning to uncover Customer Needs and Wants
- Using the Power of Listening and Questioning
- Effective Introductions
- Delivering Cost Confidently
- Understanding the Psychology of Buying
- Creating the Right First Impression
- Effectively Ways to Close the Sale
- Explaining you Value Proposition Successfully
- Using your Time Wisely
- Preparing for a Call
Whatever your line of business, we are here to help with your training needs. We have a wide diversity of clients from different industry sectors for example:
- Dentists
- Estate Agents
- Solicitors
- Local Authorities
- Advertising Sales
- Call Centres
If you would like your team to get better results from using the phone call us today on: 020 8337 5937 or email: info@milestoneexperts.co.uk
IMPACT OF COURSES ON CUSTOMER SERVICE LEVELS
At Milestone Experts we measure the impact our courses have on our customer’s business.
The following dashboard shows the impact our courses have had on Customer Retention Rates before and after staff attend our In-House Sales and Customer Service Training Course.
Our clients include:
