What are our clients saying about us?
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Will Mason, Director, Fire Systems Ltd
“We are a small independent Opticians business in Hillingdon. In our continuing efforts to improve our client experience, we engaged the services of Milestone Experts to help us along the journey, with the aim of understanding clearly what we need to achieve individually as well as a team, to deliver the very best customer experience.
Gary's regular training sessions are very interactive, thought-provoking, and importantly, have instilled discipline in our day-to-day working that reminds us constantly what it takes to be the best at what you do!
As a business owner, I have learnt a lot of new ways of thinking about effectively managing the team; also, the inspiration I derive from such training helps me fulfil many of the business objectives.
My staff look forward to the training every month, and I have seen a difference not just in the positive culture that is being developed at Eyewise, but also reflected in an upturn in sales!
Gary is very easy to get on with and has a great ability to recommend workable solutions, even to seemingly hard tasks!
I would definitely recommend Gary to help businesses like ours develop ways to improve not just the service levels, but also help staff overcome hurdles and inspire them to a new level of confidence and enjoyment within the roles they perform in the business”.
Harsh Shah – Business Owner Eyewise Opticians
“We contacted Gary from Milestone Experts to provide Client Engagement Training for our insurance account handlers. His unique style of engaging staff in the interactive workshops proved to be both stimulating and inspirational.
Each individual commented on how refreshing it was to not have the usual Powerpoint presentation, instead learning in discussion groups, where he challenged their predefined concepts and encouraged them to engage further with their client relationships. Gary shared his knowledge and experience with the staff and gave them confidence to evolve outside of their comfort zones. We believe this has made a positive impact on the staff and their relationships with our clients. I would highly recommend Gary and look forward to working with him in the future.”
Joanne Louhaichi - Director of Operations Lumley Insurance Ltd.
“Gary Morgan at Milestone was introduced to me as someone who could train my team to deliver customer focused selling! I am writing this Testimonial some three months after he started this project to say he has most definitely delivered as we have seen our rate of new customers climb. Gary has given all of us the confidence to get on the telephone and talk to prospects and existing customers about what we do and how we can deliver more value. We feel very comfortable with his approach”
Claire Sandbrook – CEO Shergroup
“I have known Gary for about 18 months and when I met him I found it easy to see why he is successful. He has an open & honest approach to business and a real understanding of effective business development – it is all good and well learning how to hook a fish, but reeling them in is a real skill.
His expertise in pipeline conversation, actually making the sale and using the phone effectively is unchallenged – he understands a client’s issues, implements the training programme and delivers the results, a real end to end process. I asked Gary to present at one of our recent Bitesize Business Breakfasts and the feedback was excellent across the board – there was no “flashy” PowerPoint or gimmicky presentation he just kept it simple (as is Gary’s style) with a flipchart, a couple of pens and the keys messages he delivered.
I would recommend Gary’s services to any of my contacts/clients and look forward to working with him in the future”
Simon Clark - Commercial Finance Director Kingston Smith & Partners LLP