Learning without Fun is like Art without Impressionism!
– Gary Morgan
Milestone Experts is headed up by Telephone Techniques Training
expert Gary Morgan.
We specialise in Delivering Telephone Sales Training, Customer Service Training and Consultancy throughout the UK.
We help your team get better results and make more money from using the phone. Gary set up Milestone Experts to provide effective Sales and Customer Service Training to businesses that are serious about growing their customer base whilst improving customer retention.
Gary has a simple belief that individuals retain and apply more of what they learn if they enjoy the training experience. With this in mind he ensures that the training he and his team deliver is fun, motivational and more importantly that your staff will instantly apply what they have learned when they get back on the phone.
Making every call count
Here at Milestone Experts we are passionate about helping businesses generate more money by: ‘Making Every Call Count’ and by making sure that any training the Milestone team delivers is fun and motivational but more importantly that it ensures businesses retain their existing clients and win new ones.
In addition to working with privately owned companies of all sizes, we have also worked with major blue chip companies.
Gary has handpicked a number of trainers to work alongside him at Milestone Experts. All of our trainers come from corporate backgrounds and have gained their experience working in highly charged Sales and Customer Service environments. Most significantly though, they are all consistent high performers themselves, who understand and value the importance of training.
Call us today on: 020 8337 5937 or email: info@milestoneexperts.co.uk
What are people saying about Gary Morgan’s Milestone Experts?
“Gary Morgan at Milestone was introduced to me as someone who could train my team to deliver customer focussed selling! I am writing this Testimonial some three months after he started this project to say he has most definitely delivered as we have seen our rate of new customers start to climb. Gary has given all of us the confidence to get on the telephone and talk to prospects and existing customers about what we do and how we can deliver more value. We feel very comfortable with his approach”.
“Once Gary had delivered the initial training I asked him to come up with a plan to stay involved so that he could coach the team as they implemented what he had taught them. Each week he listens to calls, gives feedback and is on hand to sort out the sorts of issues that could cause people to give up! As a result we now have a real business process for this aspect of our marketing plan and I am very grateful to him for putting in a tremendous effort to show us how to do this.”
“I can thoroughly recommend him and his company as a very safe and professional pair of hands when it comes to developing this aspect of any business!”
Claire Sandbrook – CEO Shergroup
“Gary’s enthusiasm and clear and genuine passion made a lasting impression on the people in our business. He’s got a genuine passion for training and people that is contagious to anyone who interacts with him. Gary fitted in very well in our culture and organisation and always had a very open and flexible approach, which helped enormously in our very busy environment.”
Tina Squire – Senior Operations Manager BPS Contact Centre
Call us today on: 020 8337 5937 or email: info@milestoneexperts.co.uk
