What are our clients saying about us?
“Gary Morgan at Milestone was introduced to me as someone who could train my team to deliver customer focused selling! I am writing this Testimonial some three months after he started this project to say he has most definitely delivered as we have seen our rate of new customers climb. Gary has given all of us the confidence to get on the telephone and talk to prospects and existing customers about what we do and how we can deliver more value. We feel very comfortable with his approach”.
Claire Sandbrook – CEO Shergroup
“Once Gary had delivered the initial training I asked him to come up with a plan to stay involved so that he could coach the team as they implemented what he had taught them. This has been very successful. Each week he listens to calls, gives feedback and is on hand to sort out the sorts of issues that could cause people to give up! As a result we now have a real business process for this aspect of our marketing plan and I am very grateful to him for putting in a tremendous effort to show us how to do this.
I can thoroughly recommend him and his company as a very safe and professional pair of hands when it comes to developing this aspect of any business!”
Claire Sandbrook – CEO Shergroup Limited
“Gary Morgan delivered a very passionate, motivational session for our digital field sales group. Gary’s appetite for understanding our product and business enabled him to prepare a training module that was fun, engaging and specifically relevant to our needs and provided a great mix of refresher and additional sales pointers for our team”.
Adam Baker – Product & Sales Director NorthCliffe Digital Media
“Gary Morgan ran a ‘lunch and learn’ training session for The Best of Richmond team, which was very useful indeed. We now have a plan of action and ideas on how to best approach prospects and existing customers with new offers. He also reminded us of the importance of giving excellent customer service at every ‘touch point’ and how important all aspects of communications are.
When it comes to sales, customer service and communications, he really knows his stuff. Gary is enthusiastic, professional and friendly. And you just can’t help but be inspired and motivated by his positive attitude!”
Nick Taimitarha – Director The Best of Richmond
“Gary Morgan from Milestone Experts managed to get excellent group interaction from the beginning, the session was interesting and very well presented. Gary tailored the session specific and relevant to the needs of our Dentist business – highly recommend!”
Viv Brown – Practice Manager Harland & Dear Dental Practice
“I would like to thank you and all at Milestone for the excellent course that our Office Manager and Training Administrator, attended. You spent time listening to everyone and tailored the course to suit the needs of the attendees. Gina returned to the office explaining to everyone, the benefits of your course and has included Milestone Experts on our list of preferred training suppliers. Thank you Gary WSM Partners LLP will have no hesitation in recommending your training services to both friends and clients”.
Wendy Patterson – Partner WSM Partners LLP
“Gary Morgan was engaged by REBP to deliver a team building exercise to a group of challenging year 10 students at a local school in Richmond. Gary was an expert in engaging the students and explaining the challenge. He worked closely with the students spreading his time evenly between the teams. He kept to the agreed programme and included a feedback session at the end.
It was an innovative way to introduce not just teamwork to the group, but communication, creative and problem solving skills as well. REBP would be happy to work with Gary in the future”.
Ruby Mir – Richmond Education Business Partnership
“I’d just like to say a big thank you for the communication skills workshop I recently attended. I really enjoyed the day and learned much more than I expected. The day was well structured with a good balance between practical exercises, demonstrations and explanations. I particularly liked the way the materiel was explained, as I found this clear and easy to absorb. Looking back over the handouts you gave me works as a quick reminder of all the key points we covered and I’ve already started to put some of the ideas into action – especially with regard to phone calls!”.
Anthony Wood – Business Owner Anthony Wood Photography
“Just a quick note to say how much I appreciate the impact your last workshop has had on my business. As you know one of my assistant’s went to your “Communications” workshop. We have found that the interaction between ourselves and with our patients are far more positive, professional and most importantly more enjoyable. And, yes it has affected the bottom line too. We have made more money as a result of this.
We have found Gary Morgan to be inspirational, highly motivated and passionate about his subject, of which he has considerable knowledge. Therefore, I would not hesitate in giving my highest recommendation to Gary’s services. Businesses that want to deliver excellence in levels of service, and those that want to increase efficiency and turnover need not look any further”.
Dr. Hap Gill – Business Owner Smile Studio
“Gary’s enthusiasm and clear and genuine passion made a lasting impression on the people in our business. He’s got a genuine passion for training and people that is contagious to anyone who interacts with him. Gary fitted in very well in our culture and organisation and always had a very open and flexible approach, which helped enormously in our very busy environment.”
Tina Squire – Senior Operations Manager BPS Contact Centre
“The training provided by Milestone was a breath of fresh air and just what the employer engagement team needed to fully understand the sales process and the importance of communicating effectively with employers. The excellent delivery and professional style was ideal for our organisation and has really helped us move forward with generating more sales”
Dave Warnes – Enterprise & Skills Manager Richmond upon Thames College
“We invited Gary Morgan to spend a day with our call centre operation. He spent time with our callers and managers, understanding every aspect of their day-to-day operation and challenges, and produced a comprehensive written report sharing his observations and recommendations. I am pleased to say that within one month of implementing Gary’s recommendations, we increased our contact rate by 4%, and another 2% the following month. This has had a direct and positive impact on productivity and profitability. Thank you Gary”.
Rich Mullens – Head of IS Home Fundraising
“Enfield EBP have worked with Gary Morgan to deliver CV writing workshops at Winchmore School, North London. We found Gary to be personable, calm and highly effective in the delivery of the CV writing session. We were impressed with his drive and enthusiasm which undoubtedly helped him to establish a rapport with pupils. We would readily use Gary to work with us again in the near future.”
Vanisha Patel – Work Related Learning Project Co-ordinator
Enfield Education Business Partnership
“When I heard that Gary Morgan was providing bite size personal training sessions I asked if he could improve my telephone technique, helping me answer the phone to new business clients in a more effective way. It was something I had a real problem with. I dreaded the phone ringing, which is not a good thing when you are running a business and are the person that answers the phone to new business clients! I couldn’t afford more than 1 bite size session at the time! Gary very quickly identified the problem in my telephone answering process. Since putting his recommendations into practice my business is making a lot more money!!
I only wanted to feel more comfortable answering the phone to new business clients …. I had no idea that his bite size training session would lead to my business making more money and to happier clients!
I can’t recommend his training sessions enough”.
Sarah Edwards – Business Owner 020 Web Design
