Watch the short video below to see a sample training session on how to explain and simplify technical jargon to a customer over the telephone »
“Making the complicated easy”
Helpdesk and technical support staff have one of the most challenging jobs in the customer support function. The types of customers calling your staff are very often frustrated and angry as they think they have been sold a faulty product or are unable to access a piece of software on their computer.
It is therefore vital that your staff become experts in communicating over the phone in the same way they are technical experts.
They need to communicate complicated technical jargon into easy to understand instructions.
In this in-house helpdesk & technical support telephone training course we will give your staff the following skills to greatly reduce call backs and increase customer satisfaction:
- listen with empathy
- speak with clarity
- resolve customer issues first time every time
To increase your sales and improve client retention call us today on: 020 8337 5937 or email: email@example.com