Sector specific training

Watch the short video below to see a sample training session on the importance of being curious and finding out what the other party needs »

Sales are the life blood of any business.

Through no fault of your own you will lose clients through natural wastage. With this in mind it is vital that you win new business and in order to do this you need your Sales Team to be working at their optimum level. This is more important now than ever before as we are working in an extremely difficult economy.

We deliver Telephone Techniques Sales Training at your premises which reduces down time and means your team can instantly get back on the phone and apply what they have learned.

Gary Morgan and his Milestone Experts Team Increase your Sales through effective use of the phone and deliver Telephone Sales Skills Training Courses in:

  • Telephone Sales
  • Selling to New Customers
  • Selling to Existing Customers
  • Telemarketing

If you would like more information on sector specific training courses call us today on: 020 8337 5937 or email:

Below are just some of the Telephone Sales Training Topics we deliver to a host of different industry sectors:

“New customers = additional sales”
“Selling to New Customers” – Making Sales calls is not for the faint hearted even though you’re good at what you do, have good products and offer exceptional service but you aren’t able to sell to new customers. Why is this? In our experience it’s because you need confidence, a structure and the skill to communicate your proposition. We will help your staff to have more conversations, better conversations which in turn will lead to better conversion rates. After this in-house training they will leave with a call structure that will give them the confidence to sell to new customers.

“More sales from the same customers”
“Selling to Existing Customers” – You’ve done the hard work previously by obtaining a customer, the next challenge is to keep them and the final challenge is to sell more of your products or services to them. Many business focus on getting ‘new business’ when in reality it is much easier to sell to existing clients, well it is if you have kept their trust, treated them well and done what you say you were going to do. This in-house training teaches those attending how to obtain more revenue from existing customers, which in turn grows your bottom line. We share with you our strategy for winning more business from existing customers.

“More profit from your Marketing”
“Telemarketing call handling” – Do any of the following strike a chord with you? “I’m not interested?”, “We’re happy with our current provider”, “You’re too expensive”. This in-house training will provide your staff with a tried and tested method that will enable them to ask those difficult questions that will give you the answers as to why customers are saying the above. With this information to hand you will then be able to adapt and change your message so your Marketing not only pays for itself but increases your profit.

“Getting back what you have lost”
“Win Back” – Any company, large or small, experiences the loss of a customer. You may have lost them for a variety of reasons, some of which out of your control. It’s often been said that you don’t get a second chance to make a ‘first impression’. Well, maybe you do if you can give them a compelling reason to come back to you. You will also need well trained customer support staff that are able to find out why they left you in the first place. Armed with this information they can then use their excellent communication and effective telephone techniques learned in the in-house ‘Win Back’ training course we offer.

Some of the other Telephone Sales Skills topics we cover with your teams are:

  • Preparing to make an effective phone call
  • Introducing yourself and your company
  • Establishing your customers’ needs and desires
  • Asking effective questions
  • Delivering the benefits of your value proposition
  • Closing more sales
  • Objection handling
  • Negotiation skills that result in a win-win solution
  • Cold calling confidently and without fear
  • Account Management
  • Managing time wisely
  • Effective communication skills
  • Delivering compelling presentations
  • Initial and Advanced sales training
  • Prospect calling
  • Networking into sales
  • Referrals into sales
  • Handling the gatekeeper
  • Understanding buying motives

These modules can be delivered as tailor-made in-house half and full day trainings, staff talks or as ‘bite size’ sessions, designed to fit into the busy day-to-day schedules of your sales team staff.

We provide In-House Phone Sales Training Courses in all major cities and surrounding areas such as: London, Surrey, Sussex, Hampshire, Birmingham, Manchester, Southampton, Brighton, Liverpool and Bristol UK to mention a few.

“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel”.- Maya Angelou

If you would like more information on sector specific training courses call us today on: 020 8337 5937 or email:


“We contacted Gary from Milestone Experts to provide Client Engagement Training for our insurance account handlers. His unique style of engaging staff in the interactive workshops proved to be both stimulating and inspirational."

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