Negotiating & influencing skills training that leads to a win-win outcome

Watch the short video below to see a sample training session on the importance of suspending judgment and finding out what the other party needs »

The skill of negotiation and influence lie within the DNA of all good business leaders. As management structures are rapidly moving away from “command and control” to more open and team lead decision making, the need to inspire and persuade is becoming more crucial. This is reflected in the need to adapt communication and behavioural styles.

Milestone Experts have designed courses to help you to get other people to see things slightly differently or to get them to do tasks that you need them to do. These focus on interpersonal and communication skills and the emphasis on getting people to want your support.

The range of topics covered are:

  • The difference between Can’t Do and Won’t Do?
  • Negotiation of timescales, pricing, conditions
  • How to create a strategy that enables you to get what you want from a negotiation?
  • How to think on your feet
  • Watching for audience reaction and knowing what works

These modules can be delivered as tailor-made in-house half and full day trainings or as ‘bite size’ sessions, designed to fit into the busy day-to-day schedules of your employees.

If you would like your team to get better results from using the phone call us today on: 020 8337 5937 or


“We contacted Gary from Milestone Experts to provide Client Engagement Training for our insurance account handlers. His unique style of engaging staff in the interactive workshops proved to be both stimulating and inspirational."

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