Bite size Training
Are you looking for cost effective training sessions?
Our bespoke and off the shelf, in-house “bite-size” training sessions aim to offer participants the chance to learn more effectively over a much shorter period, removing the need for travel, reducing costly down-time away from work and bringing a tightly-focused approach to skills development.
If you are a business that would like to invest even more time in your staff then why not try our “bite-size” workshops. They last no more than a half a day and can be run in a morning or afternoon.
Call us today on: 020 8337 5937 or email: info@milestoneexperts.co.uk
Below are just some of the topics we can deliver during any of the above sessions:
- Telephone call handling
- Handling difficult customers
- Key elements of good customer service
- Setting and maintaining standards
- Complaint handling
- How to make a great first impression
- Effective listening skills
- Preparing for a call
- Introduction
- Establishing needs
- Effective questioning skills
- Features and benefits
- Selling the product/service
- Closing the sale
- Objection handling
- Negotiation skills
- Cold calling
- Account management
- Time management
- Communication skills
- Presentation skills
- Initial sales training
- Appointment making
- Referral skills
- Networking skills
- Prospect calling
