Call Centre Training
Sales and Customer Service Call Centre Training that helps Your Staff Increase Your Sales and Improve Client Retention through effective use of the phone …
Call us today: 020 8337 5937
Whether you are an 300+ seat Outsourcing Call Centre or an Internal Contact Centre with a team of a few individuals we can definitely help you. If you have a Call Centre Sales Team that is under performing or a Contact Centre Customer Service Team that are not meeting Service Level Agreements then we are here to help. We can improve low morale, poor attendance and reduce your staff turnover issues.
If you want to keep your clients it is imperative that your staff Hit the required Sales Targets and Maintain the agreed Service Level Agreements. In order to do this you need Call Centre Staff that are, motivated, well trained and are able to communicate effectively over the phone. We can help you with all of the above.
We Train and Coach Inbound and Outbound Call Centre Staff in Departments such as:
- Telesales
- Customer Service
- Telemarketing
- Incoming call handling
- Complaints
- Client Retention
- Helpdesk & Technical Support
Here is what some of our Contact Centre Clients said about us:
“Gary’s enthusiasm and clear and genuine passion made a lasting impression on the people in our business. He’s got a genuine passion for training and people that is contagious to anyone who interacts with him. Gary really understands the Call Centre environment and used his experience in this area to fit in very well in our culture and organisation. He always had a very open and flexible approach, which helped enormously in our very busy environment.”
Tina Squire – Senior Operations Manager BPS Contact Centre
“We invited Gary Morgan to spend a day with our call centre operation. He spent time with our callers and managers, understanding every aspect of their day-to-day operation and challenges, and produced a comprehensive written report sharing his observations and recommendations. I am pleased to say that within one month of implementing Gary’s recommendations, we increased our contact rate by 4%, and another 2% the following month. This has had a direct and positive impact on productivity and profitability. Thank you Gary”.
Rich Mullens – Head of IS Home Fundraising
We are a National Sales and Customer Service Telephone Training Company and provide In-House Call Centre Training Courses in all major cities and surrounding areas such as: London, Surrey, Sussex, Hampshire, Birmingham, Manchester, Southampton, Brighton, Liverpool and Bristol UK to mention a few.
To increase your Call Centre Sales and improve Client Retention call us today on: 020 8337 5937 or email: info@milestoneexperts.co.uk
Here are some of the phone topics where we can train your Call Centre Sales and Customer Service teams:
- Handling Customer Objections Effectively
- Questioning to uncover Customer Needs and Wants
- Using the Power of Listening and Questioning
- Effective Introductions
- Delivering Cost Confidently
- Understanding the Psychology of Buying
- Creating the Right First Impression
- Effectively Ways to Close the Sale
- Explaining you Value Proposition Successfully
- Using your Time Wisely
- Preparing for a Call
Here at Milestone Experts we offer a wide range of Sales and Customer Service Call Centre training modules for your Call Centre Sales and Customer Service Staff. At the core of every course we deliver are a set of tried and tested Communication Skills.
These modules can be delivered as tailor-made in-house half and full day trainings, staff talks or ‘bite size’ sessions, designed to fit into a busy Call Centre environment, around staff rotas and even shift work.
