Communication Skills Training
“The meaning of the communication is the response I receive”
Communication Skills Training that helps your team get better results from using the phone…
Call us today: 020 8337 5937
“The meaning of the communication is the response I receive”
Therefore, the meaning of our communication is not what we think it means, rather, it’s in the response we get from the other person. As a result, we can become better communicators if we construct communications that obtain the response we desire from others.
Communicating on the telephone is very different from face to face communication and your Telesales and Customer Service Teams require a specific set of skills and techniques if they are to be successful. If you want your Team to be successful then it’s vital to give them the tools required.
Gary Morgan’s Milestone Experts deliver Telephone Communication Skills Training at your premises which reduces down time and means your team can instantly get back on the phone and apply what they have learned. We also use our experience in Telesales to show the best and most practical ways to increase your Telephone Communication Skills.
We provide In-House Communication Skills Telephone Training Courses in all major cities and surrounding areas such as: London, Surrey, Sussex, Hampshire, Birmingham, Manchester, Southampton, Brighton, Liverpool and Bristol UK to mention a few.
If you would like your team to improve their Telephone Communication Skills call us today on: 020 8337 5937 or email: info@milestoneexperts.co.uk
Gary Morgan and his Milestone Experts Team Increase your Sales and Improve your Client Retention through effective Communication Skills Training and deliver Communication Skills Training Courses in:
- Telephone Sales
- Customer Service
- Selling to New Customers
- Selling to Existing Customers
- Telemarketing
- Winning Back Old Customers
- Complaint Handling
- Helpdesk and Technical Support
Here is what one of our Clients said about our Communication Skills Training:
“I’d just like to say a big thank you for the communication skills workshop I recently attended. I really enjoyed the day and learned much more than I expected. The day was well structured with a good balance between practical exercises, demonstrations and explanations. I particularly liked the way the materiel was explained, as I found this clear and easy to absorb. Looking back over the handouts you gave me works as a quick reminder of all the key points we covered and I’ve already started to put some of the ideas into action – especially with regard to phone calls!”.
Anthony Wood – Business Owner Anthony Wood Photography
If you would like your Telesales Team to get better results call us today on: 020 8337 5937 or email: info@milestoneexperts.co.uk
Is this communication skills training course right for my stafff?
Absolutely! This course has benefited staff from a wide variety of different industry sectors such as:
- Dentists
- Estate Agents
- Call Centres
- Solicitors
- Local Authorities
- Advertising Sales
How will your staff benefit?
- Learn easy to apply but powerful techniques to improve their day-to-day communication
- Discover how to use active listening skills and positive language to get better results
- Learn more effective ways to improve communication in difficult situations
- Develop ways to build quick rapport and trust with your customers
- Try out these new skills and build their confidence
They will also learn:
- Different learning styles and how they affect communication
- How positive words and phrases greatly enhance your personal communication
- How to listen to understand rather than just to hear!
- How attitude affects communication
- The value of understanding the communication model
- The importance of building rapport and how to develop it
- How to recognise buying signals
- The importance of asking good questions
