Lunch and Learn
Learn while you eat with our bite-size training sessions
Our bespoke and off the shelf, in-house “lunch & learn” training sessions aim to offer participants the chance to learn more effectively over a much shorter period, removing the need for travel, reducing costly down-time away from work and bringing a tightly-focused approach to skills development.
In fact, at Milestone Experts we are so flexible that we also run “early bird” sessions which start and finish before your normal working day. In addition, we also run “after hours” workshops for businesses that really can’t afford to lose their staff during normal working hours.
Our “lunch & learn” sessions typically last from 1-2 hours over lunch and are a great way to provide your staff with some new skills or enhance existing skills.
Call us today on: 020 8337 5937 or email: info@milestoneexperts.co.uk
Below are just some of the topics we can deliver during any of the above sessions:
- Telephone call handling
- Handling difficult customers
- Setting and maintaining standards
- Complaint handling
- How to make a great first impression
- Effective listening skills
- Preparing for a call
- Introduction
- Establishing needs
- Effective questioning skills
- Features and benefits
- Selling the product/service
- Closing the sale
- Objection handling
- Negotiation skills
- Cold calling
- Account management
- Time management
- Communication skills
- Presentation skills
- Appointment making
- Referral skills
- Networking skills
- Prospect calling
